PlanetSide is installed and patched on my computer.
I spent about an hour with TSRNeil convincing and prying from him the password to my PS account. We were using their Online IM help system. It is definitely a useful tool. They actually had NO PASSWORD on the account. TSRNeil had to create one and E-mail it to me.
Next step, is finding time when the wife is not here or asleep so I can play. Maybe she will go to bed early tonight? She's only had 3 hours of sleep today.